Payments & Refunds
Take payments, send payment links and issue refunds
Adjusting the price of a booking or order
Learn how to give one customer a different price, add a discount or surcharge to an existing order, and recalculate multi-session and group discounts
Choosing who pays the online booking fee
Learn how to split the online booking fee between you and your customers, absorb it for a single activity and see it on an order
Collecting the balance on a deposit booking
Learn how to see what is still owed on a deposit booking, charge the balance to the card the customer saved at checkout, and send a payment link when the card cannot be charged
Connecting Stripe to take online payments
Learn how to connect a Stripe account so customers can pay online, finish an incomplete setup and check its status
Recording a payment and reading payment status
Learn how to record a cash, bank transfer, POS or other payment against an order, read what an order still owes, and deal with an order that has been overpaid
Refunding an order
Learn how to refund all or part of an order to a card through Stripe, or record a refund given in cash, by bank transfer or another way
Refunding to a gift voucher
Learn how to refund an order as a new gift voucher the customer can spend later, or put the money back onto the gift voucher they paid with
Sending and managing payment links
Learn how to email a customer a link to pay by card, when you create a booking or later from the order, and how to resend, copy, replace or cancel a link that has not been paid
Setting up sales tax or VAT
Learn how to set up VAT or sales tax, whether your prices include it or have it added on top, and where it shows on orders, payments and refunds
Taking deposits with the balance due later
Learn how to let customers pay a deposit at checkout on an activity, package or hire product, with the rest of the price due a set number of days before