For Your Customers
What your customers see when they book, pay and sign
Emails about payments, refunds and changes
Learn what is in the emails Swellbase sends customers when you request a payment, collect a balance, refund, move or cancel a booking, or write to them yourself
Emails customers receive when they book
Learn what is in the booking confirmation, waiver, reminder and thank-you emails Swellbase sends your customers, and when each one is sent
How customers buy and redeem gift vouchers
Learn what customers see when they buy a gift card or experience voucher on your booking page, and how they spend a voucher code at checkout
How customers change or cancel a booking
Learn what customers can and cannot change about a booking themselves, how they reach you to ask, and what they see once you have made the change
How customers choose tickets and private sessions
Learn what customers see when they choose tickets for a session, including group discounts, the minimum group size, private sessions and whole-session tickets
How customers hire equipment
Learn what customers see when they hire equipment on your booking page: choosing a duration, a collection date and time, how many or which sizes, add-ons, and the return time
How customers pay a deposit and the balance
Learn what customers see when they can pay a deposit at checkout: choosing between a deposit and paying in full, the confirmation after a deposit, how the balance is collected, and how vouchers and mixed carts affect it
How customers pay online
Learn what customers see when they pay at checkout: the payment form, card authentication, declined payments, free bookings and what happens if the payment form or Stripe is not available
How customers pay with a payment link
Learn what customers see when they pay with a payment link you have sent: the payment page, what happens after paying, a failed payment, and links that have already been paid or cancelled
How customers pick a date and time
Learn what customers see when they choose a date and time on an activity page, and why some dates and times are greyed out, missing or full
How customers sign waivers
Learn what customers see when they sign a waiver, from their booking link or your public waiver page, including signing for children and for the rest of a group
How customers use discount codes
Learn what customers see when they enter a discount code at checkout, the messages they get when a code does not work, and how bundle offers are applied automatically
How the booking widget works on your website
Learn what customers see when they book from your own website: the booking pop-up, the floating Book now button, and the product grid and availability calendar on your pages
Questions customers answer when booking
Learn what customers see when an activity, hire product or gift voucher asks them questions, including required questions and paid extras
The customer booking flow
Learn what your customers see when they book online, from your booking page through tickets, checkout and payment to the confirmation page
The customer cart, checkout and the prices they see
Learn what customers see in their cart and at checkout: the From prices on your booking page, how long the cart is kept, suggested products, the booking fee and tax lines, the marketing opt-in and your terms
The order confirmation page
Learn what customers see on their order confirmation page: the order status, their bookings, packages, hire and vouchers, the payment breakdown, the waiver prompt and any payments still to make
What customers see on your booking page
Learn what your customers see around your products on your booking pages: your branding, folders and flows, availability labels, reviews, photos and the preview when a link is shared