Bookings & Orders

Learn how to add notes to an order or to a customer, where your team sees them, and how the two kinds of note differ

Learn how to book a customer onto every session of a package from the calendar, change their tickets afterwards, and move them to another date of the same package

Learn how to book a customer onto several timeslots in one go, so all the bookings sit on one order with one payment

Learn how to cancel one booking or a whole order, choose whether the customer is emailed, and refund them straight afterwards

Learn how to correct a customer’s name, email address or phone number on an order, and how to add, remove or change the tickets on a booking

Learn how to book a customer onto a timeslot from the calendar, record how they paid, and book past a full session or onto one that has already happened

Learn how to find an order by customer or order reference, open it from anywhere in Swellbase, share a link to it, and read what the order dialog shows

Learn how to make a booking private when you book a customer in from the calendar, and how to turn an existing booking private or back to shared

Learn how to move a booking to another date, time or activity with Rebook, how the price difference is worked out, and how to swap a booking for an equipment hire

Learn how to add another activity or hire booking to an order that has already been made, and how the calendar works while you pick a timeslot for it

Learn how to answer checkout fields when you make a booking for a customer, where to see the answers, and how to change them after the booking is made